Privacy Policy

The short version

• We collect what we need to run LowSpoons: your email, what's in your kitchen, your food preferences, your recipes and plans, and the photos or voice you choose to share.
• Photos, voice and text are read by AI services (Google, Anthropic, Deepgram and TypeSafe) so the app can find your food, make recipes and sort your grocery list.
• We don't sell your data. We don't show ads. We don't track you across other companies' apps or websites.
• We don't use your data to train AI models.
• You can delete your account in the app at any time. Most of your data goes with it straight away.
• Questions? Email hello@lowspoons.app. A real person reads it.

Who we are

LowSpoons is made by SIXTOE STUDIOS LLC ("we", "us"). We decide how your data is used, which makes us the "controller" under privacy laws like the GDPR.

Sixtoe Studios LLC, 7901 4th St N, STE 300, St. Petersburg, FL 33702
Email: hello@lowspoons.app

This policy covers the LowSpoons app on iPhone and Android, the web app at app.lowspoons.app, and this website.

What we collect, and why

Your account

• Email address. To sign you in. If you sign in by email, we send you a 6-digit code.
• Name. Only if you sign in with Apple or Google and they share it with us.
• An account ID. A random ID we make for you. Before you sign up, we give you a temporary ID so you can try a few things for free.

Your food and preferences

• Hard no's (allergies and foods you don't eat), safe foods and your energy level. We use these to shape recipes for you.
• Your kitchen (what's in your fridge and pantry), recipes, meal plans and grocery lists. So the app remembers them between visits and devices.
• Some onboarding answers stay on your phone and are never sent to us. These include what you find hard about cooking and which heads-ups you want.

Allergies and food preferences can say something about your health. We use them only to make recipes that suit you. We never use them for marketing, and we never sell or share them for that.

Photos you choose to share

When you snap or pick a photo of your fridge or pantry, we send it to an AI service to spot your ingredients. We don't keep the photo. The only exception is a small group of internal testers, whose test photos we store to improve scanning.

Your voice

When you talk to the app, your phone tries to turn your speech into text on the device. If your phone can't do that, your voice is sent to our server and on to Deepgram to turn it into text. We don't keep the audio. We do keep the text of what you said and what the app replied (see "How long we keep things").

Chats and recipe conversations

We keep the text of your conversations with the app's cooking helper, so it can pick up where you left off and so we can fix problems.

Purchases

If you subscribe, Apple or Google handles the payment. We never see your card details. We get a record of your plan (for example, monthly or yearly) and whether it's active, through our subscriptions provider RevenueCat.

How you use the app

• Usage data. Which screens you open and things like opening or closing the app. We use this to see what works and what's confusing. It's linked to your account ID and email.
• AI usage records. Which AI feature you used, which model, and how much it cost. We use this for billing, fair-use limits and spotting abuse.
• Reports you send. If you flag an AI answer as wrong, we keep the answer, your note and your account ID so we can look into it.

Device and technical data

• IP address. We use it briefly to limit free uses before sign-up and to protect the waitlist from spam. Our analytics provider also receives it.
• Bot check. We use Cloudflare Turnstile to check sign-ins come from a real person. Cloudflare may look at technical details about your device and connection to do this.

Waitlist

If you joined the waitlist on this website, we have your email and the date you signed up. We use it to tell you when LowSpoons is ready and about beta access.

What we don't collect

We don't collect your location, your contacts or your advertising ID. We don't use crash-reporting tools.

Phone permissions

The app only asks when you go to use a feature. You can say no and still use the rest of the app. You can change your mind any time in your phone's settings.

• Camera and photos. To scan your fridge or pantry.
• Microphone and speech recognition. To add foods and talk to the app by voice.
• Notifications. For reminders, like a heads-up before your trial ends, foods to use soon, or a nudge about dinner. These are set up on your phone.

AI services we use

LowSpoons uses AI to read photos, understand speech and make recipes. Here's who sees what. On iPhone, the app asks you before it first sends a photo or your voice to these services.

• Google (Gemini). Reads your photos to find food, reads the text of what you said, and writes recipes. For recipes it gets your hard no's, safe foods, energy level, kitchen items and your messages.
• Anthropic (Claude). Does the same jobs as Google when we switch to it, or as a backup. It also sorts grocery items into aisles when TypeSafe can't.
• Deepgram. Turns your voice into text, only when your phone can't do it itself.
• TypeSafe. Sorts the names of your grocery items into aisles. It only gets the item names.

We use these companies through their paid business services. According to their terms for these services, they don't use the data we send to train their models. They may keep it for a short time for safety and abuse checks. We don't use your data to train AI models either.

AI can get things wrong. Always check labels for allergens. LowSpoons is a cooking helper, not medical or nutrition advice.

Other companies that help run LowSpoons

These companies process data for us, under contract, to provide their service. They aren't allowed to use it for their own purposes.

• Supabase (database and sign-in, US). Stores your account, food, recipes and plans.
• Fly.io (servers, US). Runs our backend and stores chat and voice transcripts.
• PostHog (analytics, US). Gets your account ID, email, screen views, app open and close events, and your IP address.
• Langfuse (AI quality monitoring). Gets your account ID and short snippets (up to 500 characters) of what you sent to the AI and what it replied, so we can spot bad answers.
• RevenueCat (subscriptions). Gets your account ID and purchase records.
• Apple and Google. Handle sign-in (if you choose them), payments and app updates.
• Resend (email). Sends your sign-in codes and waitlist emails.
• Cloudflare (bot checks). Runs the Turnstile check described above.
• Unsplash (recipe pictures). Gets a recipe's title so we can find a photo for it. It goes through our server, so Unsplash doesn't see who you are.
• Expo (app updates). Delivers app updates to your phone.
• Vercel (website hosting) and Google Fonts (website fonts). Receive your IP address when you visit this website.

We expect each of them to protect your data at least as well as we do. We may also share data if the law requires it, to protect people's safety, or if LowSpoons is sold or merged (we'd tell you first).

What we don't do

• We don't sell your personal data.
• We don't share it for targeted advertising. There are no ads in LowSpoons.
• We don't track you across other companies' apps or websites.
• We don't use your data for anything new without asking you first.

How long we keep things

• Your account, food, recipes and plans. Until you delete your account.
• Chat and voice transcripts. Until you delete your account.
• Photos. Not kept, except testers' test photos, which are kept until the tester's account is deleted.
• Server backups. Our server keeps daily backups for 14 days. Deleted data can stay in these backups until they roll off.
• Analytics (PostHog) and AI monitoring (Langfuse). Kept until we delete them. Deleting your account doesn't remove these yet. Email us and we'll delete them within 30 days.
• AI usage records. Kept for billing and abuse limits. When you delete your account, we remove your account ID from them so they can't be traced back to you.
• AI answer reports you sent. Kept after you delete your account, so we can review them and improve the app.
• Purchase records. Apple, Google and RevenueCat keep these, as tax and accounting rules require.
• Waitlist email. Until you ask us to remove it.

Deleting your account

In the app: tap your profile button on Home, then Delete account, then Delete to confirm. It happens straight away and can't be undone.

Can't get into the app? Email hello@lowspoons.app and we'll do it for you within 7 days. Full steps, and a list of what's deleted and what's kept, are on our delete your account page.

Deleting your account removes your account and sign-in details, your kitchen, safe foods, recipes, plans and grocery lists, your preferences, your chat and voice transcripts, any tester photos, and your notification tokens. If you signed in with Apple, we also cancel LowSpoons' access to your Apple ID.

Deleting your account doesn't cancel your subscription. Cancel it first in App Store subscriptions or Google Play subscriptions.

Your choices and rights

Wherever you live, you can ask us to:

• See the data we have about you, or get a copy you can take elsewhere.
• Fix anything that's wrong.
• Delete your data.
• Stop analytics on your account.
• Object to or limit how we use your data.

Some of this you can do in the app: edit your kitchen and preferences, turn off permissions in your phone's settings, or delete your account. For everything else, including a copy of your data or turning off analytics, email hello@lowspoons.app. We'll reply within 30 days. We may ask you to confirm it's you. We'll never treat you differently for asking.

Changing your mind about AI. You can stop using photo and voice features at any time, and turn off camera and microphone access in your phone's settings. The app still works by typing. AI is needed to make recipes, so to stop it completely, delete your account.

If you're in the EU, UK or EEA

We rely on these legal reasons to use your data:

• To provide the app you asked for (contract): your account, food, recipes, plans, and sending them to AI services to do what you ask.
• Your consent: photos, voice, and using your allergies and food preferences. You can withdraw it any time, as described above.
• Our legitimate interests: analytics, AI quality monitoring, fair-use limits and keeping the app safe. You can object to these.
• Legal duties: keeping purchase records.

You have the rights listed above, plus the right to complain to your local data protection authority.

Data sent to the US. We and most of our providers are in the United States. When your data goes there, we rely on safeguards like the European Commission's Standard Contractual Clauses or the EU-US Data Privacy Framework, where the provider takes part.

If you're in California (or another US state with privacy laws)

In the last 12 months we collected these kinds of personal information: identifiers (email, name, account ID, IP address), commercial information (subscription records), internet activity (app usage), audio (voice, when your phone can't turn it into text), and sensitive information you choose to give (allergies and food preferences). Where it comes from, why we use it, and who gets it are described above.

We don't sell or "share" your personal information, as California law defines those words. We use sensitive information only to provide the app. You have the right to know, see, correct and delete your data, and to not be treated differently for using these rights. You can ask through an authorised agent. Email hello@lowspoons.app.

Children

LowSpoons is for adults. It's not meant for children under 13, or under 16 in the EU, UK and EEA. If we learn we have a child's data, we'll delete it. If you think a child has signed up, email us.

Keeping your data safe

Data is encrypted between your phone and our servers. Access to our systems is limited to the people who need it. No system is perfectly secure, but we work hard to protect yours, and we'll tell you if something goes wrong that affects you.

Changes to this policy

If we change how we handle your data, we'll update this page and the date at the top. If it's a big change, we'll tell you in the app or by email before it takes effect, and ask again where we need your permission.

Contact

Questions, requests, or something feels off? Email hello@lowspoons.app. We read everything.